The world has been facing many hurdles in the humanitarian sector. As the world delves deeper into crises(wars, climate change, covid-19 impacts, increasing gap in opportunities in certain communities,etc) the need for a scalable solution is extreme. Not only this, human resources are at capacity, i.e. the work that humans can do is limited. Therefore, AI can provide a solution which can help millions of people, increase efficiency and increase awareness among the community.
How can NGOs use AI ?
Well,using AI, NGOs can get insights into potential emergencies and calamities. Predictive AI can make NGOs aware about the vulnerable areas of the world. This prepares NGOs for the future helping them create programs and gaining resources needed to moderate the situation. Not only this, it can help them reach the vulnerable areas before the situation gets out of hand, preventing extensive damages. For example, Danish Refugee Council uses AI/ML to predict forced displacement in places like nigeria by using open resources.
Using AI, NGOs can even run tests on their programs and missions. In return, AI gives suggestions and brings out the faults of the plan. This enables NGOs to work more efficiently and provide the best services.
Other than this, AI can detect patterns in donations, hence, helping NGOs to seek out donations from the right place and also target their potential donors. The American Red Cross has implemented AI to predict donation trends, enabling them to use their resources more efficiently. Secondly, AI can reach for people and provide them services. It can raise awareness about education, health and laws. The International Rescue Committee uses AI/ML for efficient service delivery and provides personalized education to children affected by crises.
Also, what makes it great is its ability to automate repetitive and mundane tasks, freeing up human resources for higher priority work. Other than this, AI chatbots are extremely helpful for self- help. Sophia, a chatbot designed by Rhiana Spring, is a 24/7 available helpline which is easily accessible and allows domestic violence victims to seek out help in confidentiality.
AI can revolutionize NGOs and in turn, create a better and a safer environment for all of us.